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 RETURN ,EXCHANGE &REFUND          

.In case I return the product will the cod ,payments ,gifting charges be credited back?

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*No. These are charges applicable each time an order is placed and are non-refundable

My pruduct has been picked up but I have not got my refund yet

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If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn't reflected as TSS money, please email us at connect pinakifamilyshop@gmail.com and we will sort it out for you.

When will I get my exchenged pruduct delivered?

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  • Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

I have created a return request when wil the product be picked up?

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Once we receive this request, someone from the courier partner's team will arrive at the address to pick up your product within 3 business days. Once your product has been picked up, your refund will be initiated in your preferred mode within 24-48 hours. Once initiated, it will take around 7 days to reflect in your account

I have created a exchange request when wil the product be picked up?

 

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company

what are the terms of exchange policy?

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  • You can apply for an exchange for your order withi in 07days after an order has been delivered.

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  • Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.

  • If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can email us at  connect@thesouledstore.com.

  • Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.

How do i create a return request ?

go to your return page and sumit the return form

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